Privacy Policy

This Privacy Policy explains how Oakferrow collects, uses, and protects personal data when you send a booking request or contact us through our website forms, and when we use website analytics and cookie-related tools.

1. Who we are

Oakferrow LLC (LLC). Address: 15A Pushkinska St, Kyiv, 01001, Ukraine. EDRPOU (registration code): 32952407. Email: contact@oakferrow.com. Phone: +380 686 475 5930.

Where required by law, we provide identification information before a remote/online contract is concluded: Закон України "Про захист прав споживачів", стаття 17. For e-commerce, we ensure stable direct access on our website to basic seller/service provider identification details: Закон України "Про електронну комерцію" № 675-VIII, стаття 7.

2. What personal data we collect

  • Contact details you provide (e.g., name, email address, phone number).
  • Information you include in your message (e.g., booking details, requests, preferences).
  • Technical and usage data generated while using the website (e.g., IP address, device/browser information, pages viewed, and time of access), when analytics/cookie tools are enabled.

3. How we use personal data

  • To process your booking/contact request and communicate with you.
  • To manage and complete service-related arrangements requested through the site.
  • To operate, secure, and improve our website.
  • To analyze website usage and, where applicable, measure the effectiveness of website content.

Any collection and processing of personal data on the site (including submissions from booking/contact flows and analytics/cookie handling) is performed in accordance with Ukrainian personal data protection requirements. Where consent or another lawful basis is required, we use it accordingly: Закон України "Про захист персональних даних" № 2297-VI.

5. Disclosure and data processors

We do not sell your personal data. We may share data with service providers (data processors) that help us operate the website and process requests (for example, hosting or technical support) only to the extent necessary to provide the requested functionality and in compliance with applicable law.

6. How long we keep data

We keep personal data only for as long as necessary for the purposes described in this policy, including to respond to your request, administer our services, comply with legal obligations, and resolve disputes.

7. Security

We take reasonable organizational and technical measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

8. Your rights

Under applicable Ukrainian law, you may have the right to access and correct your personal data, and to request information about its processing, as well as to exercise other rights provided by law. If you contact us, we will respond in accordance with applicable requirements.

If we provide consumer information in other languages, the mandatory scope under the consumer-rights rules must not be reduced: Закон України "Про захист прав споживачів" № 1023-XII.

9. Contact us

To exercise your rights or ask questions about our data practices, contact us at contact@oakferrow.com or by phone +380 686 475 5930.